How does Standout Arts invoice and How Do Clients Remit Payment?

Details about our invoicing structure, including details about the interface of Zoho Invoice, and how payments can be remitted.

Shannon Sankar
Shannon Sankar
February 4, 2024

How does Standout Arts Invoice?

We invoice once per month. Typically, invoices are generated at the end of each month. Invoices are sent to clients via email using our invoicing software: Zoho Invoice. Invoices are emailed directly through Zoho Invoice and display as having been sent by service@standoutarts.com.

Terms for each invoice vary from Due Upon Receipt, Net 15, and Net 30. In general, are Terms for payment are Net 15. Select nonprofits and government clients may receive Terms at Net 30. New clients, or for projects that require an upfront or initial deposit, Terms are generally Due Upon Reciept.

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How Do Clients Render Payments?

Invoices are sent to clients via email. Invoices contain an itemized list of services performed during the period billing, including attachments with receipts for any prepaid services, applications, or advertising for which Standout Arts is billing for reimbursement. Attachments are generated alongside the invoice and archived within the saved copies of the invoices within the Zoho Invoice account. Invoices contain instructions to the clients concerning how to remit payment.

Clients can opt to mail a check or money order payment. The address for payment remittance is included on all invoices.

Or, clients can opt to make payment online by clicking or tapping the "PayPal" or "Stripe" icons. From there, they are taken to a secure online payment portal that uses either of those payment processing providers to complete their online payment.

Or, clients can opt to make payment directly from their bank account.

If a client struggles to locate the PayPal or Stripe icons, or has difficulty paying for an invoice online, a "payment link" can be generated from Zoho Invoice and sent to the client via email (link in the body of an email). When the client clicks or taps the generated link, they are taken to the Stripe portal to complete their payment.

Clients do NOT need a PayPal account to pay via PayPal. PayPal simply serves as the credit card processing application.

Clients may pay by any credit card using Stripe.

For bank account payments, the client may set up a Customer Account within the Zoho Invoice Client Portal to enter bank account details and to an ACH debit to render payment.

At this time, Standout Arts refrains from keeping credit card information on file and/or submitting subscription-based or recurring invoices; however, these options are available and may be initiated in the future.

Zoho Invoice Screen Showing How The PDF Version of the Client's Invoice Will Appear - Note the PayPal and Credit Card Icons (Credit Card Icons represent "Stripe"). Clients click or tap either of those icons to submit payment online
Example of the Stripe Online Payment Interface: If the client clicks or taps the credit card icon on the invoice to pay via any credit card processed through Stripe, this is the screen that the client sees. Or, if the client is having trouble making online payment and asks for the payment link to be sent to him or her directly, within Zoho Invoice, go to SHARE--GENERATE LINK to generate a link that goes directly to the Stripe integration for payment options, via credit card, paid online via Stripe, that can be copy/pasted and sent to the client. When the client clicks or taps the payment link that was provided, this is the same interface that the client sees. The client will click or tap the yellow "Pay Now" button in the top right corner to progress through the payment process to enter payment details securely and complete the online payment process.

When Payment Has Been Made

  • Standout Arts receives a notification (via Zoho Invoice mobile app and an emailed notification) indicating that the payment has been made.
  • If the client paid via Stripe or PayPal, the client will receive an automated confirmation email directly from either of those payment platforms.
  • Manually, a Standout Arts team member can login to Zoho Invoice and sent a "thank you" email to the client. This step can be configured to be automated, if desired by Standout Arts.

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When Payments Are Late

Zoho Invoice can sent automated payment reminders, or the reminders can be sent manually by a Standout Arts team member. Reminders are sent via email through Zoho Invoice. Late fees are added to applicable invoices under the current terms of service that are in effect.